Action Steps:

1) Choose the one situation that happens most often, the one
that you'd like to have an EXACT default sequence of words
and behaviors to use to get you to the next level.

2) Close your eyes, and mentally run through the last five
or ten situations like this that you were in.

3) Brainstorm 10 or 20 great ways that you could handle
this particular situation in the future.

4) Choose the one single best idea on the list, and refine
it down to an exact sequence.